If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can.
We want to sort out any issues with incorrect items straight away.
Please contact our Customer Care team with your order number and the incorrect item’s name and product number.
We’ll get back to you as soon as we can and send you a replacement item as quickly as we can.
If you want to cancel an order that has not been paid for yet, you can just leave it unpaid. It will be considered cancelled.
If you’ve received an email with your orders, we’re unable to proceed with your cancellation request.
For cancellation request, please contact us with your order number and we’ll get back to you as soon as we can.
There may be a number of reasons why you’re not getting emails from us.
- Did you typed in the correct email address when you’ve placed an order with us?
- Our emails may be marked as junk mail, check your junk/spam folder.
If after this you’re still having trouble, please contact our Customer Care Team, giving as much detail as you can about the issue and we will try our best to help.
As an online business our prices change in response to gaming trends, stock and demand from customers. In this case we will not refund the difference.